WOWTIGER stands behind every product we manufacture. Learn about your warranty coverage, how to activate it and what to do if you need support.
WOWTIGER products are warranted against defects in materials and workmanship under normal use for the periods shown below. During the warranty period, WOWTIGER will repair or replace defective units at no charge to the customer, subject to the terms and exclusions below.
| Product Category | Warranty Period |
|---|---|
| Residential ESS (ECO / APOLO / MAX) | 5 years |
| Battery Modules (SD-SSL516 series) | 10 years / 6,000 cycles |
| Inverter (HG / HBI / HBSI series) | 5 years |
| Commercial & Industrial ESS | 5 years (system) / 10 years (cells) |
| Portable Power Station | 2 years |
| Solar Panels (PV modules) | 10 years product / 25 years power output |
Important: Please retain your warranty card and proof of purchase as these are required for all warranty service requests. Warranty periods commence from the date of purchase or installation, whichever is earlier.
The following conditions are not covered by the WOWTIGER standard warranty:
Register your WOWTIGER product within 30 days of purchase to activate your warranty and receive priority technical support.
If your product develops a fault within the warranty period, please complete the form below. Our service team will respond within 2 business days to arrange inspection or replacement.
Before submitting: Please check our FAQ & Troubleshooting guide — many common issues can be resolved without a service visit.
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